Terms and Conditions

The practice of medicine and surgery is not an exact science and therefore no guarantee can be given as to the precise results of any treatment undertaken. Every effort is made to ensure you have the best possible outcome, but as with all medical procedures, there can be a spectrum of results from excellent/better than predicted through to good/as predict, down to sub-optimal/complication-free but less effective than predicted. Most treatments aim for improvement . Below is intended to be an indication and not an exhaustive list.

Clinical variables

Please note that your expectations and the predicted realistic outcome may be different.

All results vary from person to person and depend on several factors, some of which cannot always be predicted. We will use what is considered best practice and up-to-date techniques to help achieve a good outcome, but please note there can be no guarantees as to the final outcome.

1. Sculptra® - a volumising agent that can give excellent results and works well in the majority of people. The chemical stimulates collagen formation to achieve natural looking volume. This collagen production may be highly variable between patients and although some general rules may apply; older patients, smokers, those with excessive sun-damage are likely to respond less well, however it can happen younger patients with seemingly well-nourished skin. At consultation you will be given an estimate of the number of vials of Sculptra® required to complete your course. Only when your course is completed can the final result be judged.

2. VASER® Liposelection - This treatment has been around since 2001. It was introduced into the UK in 2008. Studies suggest it is effective, safe and reliable in the majority of patients. However certain types of fat can be very fibrous - some we know about e.g. the male abdomen ,male love handles, upper abdomen in general. Some fatty deposits can be totally unexpectedly fibrous and thus harder to treat and the predicted outcome may not be achieved. Some skin retracts less well than predicted. Please note, if after discussion, we feel we cannot meet your expectations we will advise you not to have the procedure. Occasionally a re-do is needed. Please note this can only be done if safe to do so. A re-do procedure will incur a cost to you.

3. Dermal fillers. Although you will be told in advance the predicted volume number of syringes to be used, at the time it may be decided that a further syringe may be needed and this will be discussed at the time of treatment. The duration of fillers given is an average and some people absorb fillers more quickly.

4. Accent RF. Patient selection is important here. I have observed and treated patients with loose crépy skin who have visibly improved outcomes. However with other skins improvements may be tactile rather than visual. You will be advised on the session numbers likely to be needed .

5. Macrolane - in a small number of people this can be absorbed more quickly than expected. Some women may have unexpected and unexplained persistent tenderness.

6. Packages - many patients wish to embark on a course of blended treatments that may take place over many months. You will have your package set out in writing formally, with the costs, what is included and a final price. You will be offered a discount according to the list of treatments in the package and will have to pay the package fully in advance to receive the discount. In the very unlikely event of you terminating your treatment you may forfeit the outstanding sum.

Refund Policy

It is not the policy of the clinic to make a refund based on the predicted outcome not being achieved. You will only be put forward for treatment if it is assessed there is a good chance that your predicted outcome can be achieved. You may be offered further treatment at a reduced price but only if it is CLINICALLY safe to do so and if improvement is realistic . We always aim to work with you to try and fulfil the predicted outcome

Consent and Confidentiality

You are required to give written consent to a treatment. You may withdraw that consent at any point or terminate your treatment verbally. We will not discuss your treatment with any third party. We will seek your permission to write to your GP for all surgical treatments (Vaser, Macrolane, minor ops) and would strongly advise you to allow us to, as it is your best interest your GP is aware.

Complications

Although rare, some procedures have well documented complications which will be brought to your attention. You specifically may have higher risk factors. We will, of course, treat these to the best of our abilities and knowledge as most complications are managed conservatively i.e. seroma with Vaser. Most of the time we will treat you without further cost and not charge for clinic reviews. In the very unlikely event of a complication being more serious and you needing further treatment outside of our expertise, arrangements will be made for you to be treated in the NHS or if you wish, privately at your own cost. Please note it is possible that any private medical insurance may not cover complications arising from cosmetic work. You may have to travel to a clinic on a given day to see Dr Brookes if it is urgent.

Cancellations

Once you have booked a procedure ( eg Macrolane, Vaser ,Sculptra) you will be required to make a deposit. If you then cancel your procedure you may forfeit this deposit. If the reason is unforeseen ,of course ,we will help by re- booking the procedure in the next 6 months. You MAY loose part of the deposit if it is made for us to purchase products for you.

Cancellations of appointments for consultation

Appointments are at your request and made in good faith that you will attend . We do not take a booking fee. Some clinics offer a “free consultation” but in fact take a booking fee. If you fail to attend or cancel within 24 hours we will may be sent a bill for the consultation fee. If you do not attend with short notice or no notice we may decline to offer you a further appointment.

Obligation to  treatment

Even if you wish to have particular treatment, if Dr Brookes does not believe that treatment will enhance your appearance or it is not in your interest, she will decline to treat you.

Complaints

In the unlikely event of this occurring. Please feel free to discuss and concerns or issues you may have. Please ask for this policy